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High Speed Internet

 Westell VersaLink 327 gateway troubleshooting You can use the Power, DSL, and Ethernet lights on the front panel of the Westell VersaLink gateway to help diagnose the problem with your Westell gateway. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Figure depicting VersaLink gateway


    1. Has your Service Ready Date passed? Verizon High Speed Internet is not available until Verizon Online activates your line.

    Download the complete instructions for easy printing. Download the complete instructions for easy printing.
    1. Is the Power light illuminated?
    2. Are any Ethernet lights illuminated (E1, E2, E3, or E4)?
    3. Is the DSL light illuminated?
    4. Disconnect all networked computers and restart the main computer. Reconnect the other computers one-by-one to locate the problem.


    5. If you are using only one computer, restarting your computer can help you re-establish a new connection.
     
     


    See also: Using the ping command to test the connection between your computer and gateway
    Using the ping command to verify your Internet connection
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