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Troubleshooting a slow connection: Remove spyware
  • Check the programs on your computer to see if you have program that scans for spyware by clicking on Start in the left Taskbar and All Programs. The programs loaded on your computer will display. If you have a program that scans for spyware, double-click the name of the program in the listing and follow the on-screen directions. [Show Me]


  • If you don't have a program that scans for spyware, review the list of loaded programs for a virus scanning program like McAfee Antivirus or Symantec Antivirus. Many virus scanning products now also scan for spyware. If you have a program that scans for viruses, double-click the name of the program in the listing and follow the on-screen directions.


  • If you don't already have a program for spyware or virus scanning, the Verizon Internet Security Suite includes anti-spyware software. By paying an additional monthly fee for the Verizon Internet Security Suite, you can regularly scan your computer and remove any spyware that is found.


  • In some cases, you can remove spyware by simply uninstalling the program or removing the virus that installed it. Unfortunately, many types of spyware are sophisticated enough to remain on your computer even after the original software is uninstalled.



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