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  • OnePoint Voice Mail - Reviewing Your Messages Note OnePoint Voice Mail instructions are the same as for Home Voice Mail except where noted.

    After dialing into your mailbox, press 1 from the Home Voice Mail Main Menu to review your messages.
    Options before you review your messages Before the system plays a message, it plays the time and date the message was received and the caller's recorded name (if a Verizon Voice Mail subscriber) or phone number (if not a subscriber). You can press 1 to skip the caller information and immediately listen to the recorded message.

    To turn off the playing of the caller's name or number at the Main Menu
    1. Press 4 for Personal Options.


    2. Press 6 to enable or disable the playing of the sender's Caller ID.


    3. Press 1 to turn this feature on or off.
    Options during message review While listening to your messages, you have the following options:
    • Repeat - Press 1 to repeat the entire current message.


    • Save - Press 2 to save the current message and play the next message in your mailbox.


    • Erase - Press 3 to remove the current message and play the next message in your mailbox.


    • Slower - Press 4 to play the current message at a slower rate of speed.


    • Louder - Press 5 to play the current message at a higher volume.


    • Faster - Press 6 to play the current message at a faster pace.


    • Skip back - Press 7 to rewind current message by five second intervals.


    • Pause - Press 8 to pause the current message for ten seconds.


    • Skip ahead - Press 9 to fast-forward the current message by five second intervals.


    • Softer - Press 0 to play the current message at a lower volume.


    • Skip message - Press # to advance to the end of the message.


    • Return to Main Menu - Press star to return to the Home Voice Mail Main Menu.
     Options after message review After you listen to your messages, you have the following options:
    • Repeat - Press 1 to repeat the entire current message.


    • Save - Press 2 to save the current message and play the next message in your mailbox.


    • Erase - Press 3 to remove the current message and play the next message in your mailbox.
    Additional information
    • If you accidentally erase a message, do not hang up. Instead, listen to your messages again by pressing 1. When you get to the message that was erased, press 2 to save it.


    • You can repeat a message as often as you want, but you must either erase, save, or skip each message before you can hear the next one.


    • Messages are held for a maximum of 30 days. Saving a message does not extend the maximum; however, if you have Deluxe or OnePoint Voice Mail you can forward a saved message to yourself and then save it for another 30 days. (Deluxe or OnePoint Voice Mail may not be available in all areas.)


    • If you exit Home Voice Mail by pressing * until you are disconnected, you will be told if new messages have arrived while you were using your mailbox.
     

    See also: Related OnePoint Voice Mail topics
    Additional Calling Features
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