Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

Phone

  • Print
  • Cannot Hear or be Heard on Phone If you are having trouble hearing or being heard, make sure your phone equipment is properly connected. This problem can be the result of connection or equipment problems, such as, cordless phone interference, a damaged headset, or the volume setting on your phone needs adjusting.

    You can try the following:

    1. Hang up and try again using another phone.
       
    2. If the problem persists, it may be the other party's phone. Ask them to check their equipment.
    If the problem is due to old equipment, you may have to purchase a new phone.

    Maintenance Plans

    Contact Verizon for assistance if you subscribe to one of Verizon's telephone maintenance plans.
    Maintain your equipment Follow the manufacturer's instructions to maintain your equipment. Use a soft, dry cloth to clean the phone. Water or cleaning fluid may damage the phone. Do not remove the facing cover. This could void your warranty.

    The problem might not be with something you consider part of your phone system. For example, static on the line can be caused by cordless telephones with weak batteries. Or, your burglar alarm could be the reason your phone is dead. The simple step of disconnecting the alarm for a few seconds is often all that is needed to restore the dial tone.
    Faulty phone equipment If your phone equipment is broken you will need to have the set repaired or replaced. Verizon does not maintain telephone equipment.   You can request repair service online.

    See also: Related Phone Troubleshooting topics
    SeeAlsoLinks=20896
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    My Verizon

    Support Tools

    Watch FiOS

    Trending

    • Visual 411