Verizon Support
Verizon Support
Customers With Disabilities
Home

Phone

  • Print
  • Introduction to FiOS Phone - Differences Between Traditional and FiOS Phone Verizon offers two methods of delivering telephone service: through traditional copper wire and through FiOSĀ® fiber optic technology.

    If you subscribe to Verizon FiOS broadband, you likely receive FiOS phone service as well. However, if you are not sure, you can check your bill.
    Traditional Phone Service Telephone service is traditionally delivered through a pair of copper wires that run from the telephone lines along the road to a box on the side of your house called a Network Interface Device (NID). The inside wiring are a pair of copper wires that run from the NID to each phone jack in your house. Each multiple line requires a separate pair of wires running through your NID.

    If you are a high speed Internet subscriber, your broadband service is provided over these traditional copper wires by sending and receiving data in frequencies not needed for audio phone conversations.
    FiOS Service Verizon FiOS Internet Service uses fiber optic technology to deliver phone and broadband Internet service to your home.

    This fiber optic technology uses strands of optically pure glass that carry digital information as pulses of light. With FiOS, hundreds of thousands of these strands are bundled together to make the fiber optical cable that is connected to your home.

    When you access your phone or the Internet, a fiber optic cable carries the laser-generated pulses of light to transmit the data to and from your home. At your home, an Optical Network Terminal (ONT) converts it to an electrical signal in the appropriate way.

    FiOS Digital Phone

    FiOS Digital Voice is an advanced voice service on Verizon's 100% fiber-optic internet network. It has enhanced calling features that give you control and flexibility when making and receiving calls. You can manage your calls from any computer with an Internet connection, by using the Online Account Manager.

    FiOS Phone Service Video

    You can watch an online video for more information about In-Home Agent and FiOS Phone service.

    Verizon FiOS Internet Service and FiOS Phone Service may not be available in all areas.



    Learn More

    Troubleshooting FiOS Phone Service
    How to Use FiOS Digital Phone


    SeeAlsoLinks=21204,42369;;SolutionDesc1=21204,42369;SolutionDesc3=21204,42369
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Deals

    Account & Services

    Email, News & TV

    • Check Email
    • Announcements

    Support Tools