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Phone

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  • FiOS Digital Voice - Internet Related Features

    You must subscribe to FiOS® Internet Service to have the following Internet based features.


    How do I use my Personal Phone Book?
    How do I synchronize my Personal Phone Book with my Palm desktop application?
    What Address Software can I synchronize with my Personal Phone Book?
    How do I check Call Logs to see what calls have been placed or received from my FiOS Digital Voice phone?
    How can I find a number of a call that I have placed or received?
    How do I use Place a Call?
    How do I use Call Forwarding with scheduling?
    What is Voice Mail Forwarding?
    Can I forward the same Voice Mail message to more than one E-mail address?
    What is Schedule Call Back & how do I use it?
    How do I use Permanent Caller ID Block?
    How do I use the Simultaneous Ring Feature?
    How can I activate the Do Not Disturb feature?
    How do I use Incoming Call Block?
    How do I use Anonymous Call Rejection?

    Return to FiOS Digital Phone topics


    How do I use my Personal Phone Book?

    Sign into your FiOS Digital Voice Account Manager and click on “Phone Book” on the left hand side Menu Bar. Begin entering and saving information about your Contacts by clicking on the “Add a Contact” link at the top of the page. You can enter as many Contacts as you like and specify which categories of information (first name, last name, home phone, email address) you want displayed when you access your Phone Book. To specify which fields you would like to see, click on the “Phone Book Fields” link at the top of your Phone Book page.

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    How do I synchronize my Personal Phone Book with my Palm desktop application?

    To do this you must have administrator access to your PC. This will allow you to download the required software and install it on your PC.

    Follow these steps to synchronize.

    1. Go to your Phone Book in your FiOS Digital Voice Account Manager.
    2. Click “Synchronize Phone Book” link.
    3. To download the software click “Click here to download the Verizon Synchronization Software” link.
    4. After installation, click the link to launch the FiOS Digital Voice Synchronization wizard.
    5. Select “Settings” to configure.
    6. From the Section drop-down menu, select Address (default).
    7. Check the box next to the program(s) you want to synchronize with.
    8. In the Operation area, select “Synchronize”, “Import” or “Export” and click OK.
    9. Select “Synchronize” from the FiOS Digital Voice Synchronization wizard. Synchronization will begin.
    10. Select “Accept” to accept all changes.
    11. Select “Exit” to close the wizard.

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    What Address Software can I synchronize with my Personal Phone Book?

    All of the following software applications can be used with the Personal Phone Book:
    • Palm Desktop 4.0, 4.01, 4.1
    • Microsoft Outlook 97, 98, 2000, 2002, 2003
    • Microsoft Outlook Express 4.0-6.0
    • Lotus Notes 4.5, 4.6, 5.0, 6.0, 6.5

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    How do I check Call Logs to see what calls have been placed or received from my FiOS Digital Voice phone?

    Sign into your FiOS Digital Voice Account Manager. From the Home Page, click the “Calls and Messages” link to review calls. You can change and sort the calls by incoming calls, outgoing calls, missed calls and calls sent to Voice Mail.

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    How can I find a number of a call that I have placed or received?


    Go to the “Calls and Messages” section of your FiOS Digital Voice Account Manager and look under the “Call Logs” tab to find a list of all calls placed and received. You can sort the list by changing the “View Status” to either incoming or outgoing calls. Once this is done, you can review the list to find the incoming or outgoing number.

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    How do I use Place a Call?

    Sign into your FiOS Digital Voice Account Manager. From the Home Page, you can “Place A Call” by clicking on any telephone number in the Call Log or Phone Book. After you click on a telephone number, a pop-up menu will appear with a list of options. Select “Call Back” or “Call”. You can also use the Place A Call icon located at the top of your FiOS Digital Voice Account Manager. Click the button and you can call a recently dialed number, or enter the number you would like to call, or search your Phone Book for a number and then select “Dial”. Once the dialing is completed, your FiOS Digital Voice line will ring. Pick up the handset, and then listen for the line to ring and for the person you are calling to pick up.

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    How do I use Call Forwarding with scheduling?

    When programmed using your Account Manager, Call Forwarding allows you to set-up a specific day and time for automatically forwarding your FiOS Voice calls to another number.


    To set up Call Forwarding from your Account Manager:

    1. Go to the Home Page and click on the Calling Features link on the left hand side.
    2. Select “Call Forwarding”.
    3. Begin entering the number you want to forward to in the box to the right of “Forward my incoming calls to:” Numbers already on your call forwarding list will appear; if the number you want is not there simply click on “Manage Forwarding Numbers” and add a new number.
    4. Once your destination numbers have been established and stored, click on the button for the Call Forwarding option of your choice (“Forward all Numbers” or “Forward Calls only from certain numbers” for example, Selective Call Forwarding). You can come back at any time to add or delete destination numbers by following the same instructions from above.
    5. Finally, click on the “Activate Call Forwarding” button to start forwarding calls.

    NOTE Call Forwarding is a dual feature with FiOS Voice. This means that when selecting any Call Forwarding options on your Account Manager, you will automatically change any Call Forwarding settings previously set directly on your phone. The Always Forward My Calls option on the Account Manager will always override any other forwarding choice, including automatic forwarding to Voice Mail if you also have Voice Mail on your FiOS Voice line.

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    What is Voice Mail Forwarding?

    This feature gives you the ability to select a Voice Mail message from the FiOS Digital Voice Account Manager Voice Mail page and forward it to an e-mail address as a .wav file. To use this feature, go to the “Calls and Messages” section of the FiOS Digital Voice Account Manager. Select the “Voice Mails” tab. Select the voice mail you wish to forward and right click on that message. Select “Forward” from the drop down menu.

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    Can I forward the same Voice Mail message to more than one E-mail address?

    Yes, you can forward the message to up to 5 email addresses at one time.

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    What is Schedule Call Back & how do I use it?

    Schedule Call Back allows you to set-up a specific day and time for your FiOS Voice line to automatically make a call.

    1. Go to your Account Manager and select the Calendar link from the left side of the screen.
    2. Click on the “Schedule Call” link at the top of that screen.
    3. A page will appear in which you will be prompted to enter the number to be called or the “Call to Number.” You will also be asked to select a date and time. You can also enter a written reminder to yourself of the purpose of the Schedule Call Back.
    4. Click the Save button at the bottom of the page, once all of your information has been entered.
    5. You can check the status of your calling “events” and make any changes, by clicking that entry on your Calendar as the Call Back request will automatically be placed on your Calendar.

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    How do I use Permanent Caller ID Block?

    No need to use *67 each time you make a call to block your caller ID information, simply set up Permanent Caller ID Block and all of your outgoing calls are anonymous until you disable the feature. You can deactivate it on a per call basis by dialing *82 prior to making the call. This allows your Caller ID information to be passed. Once you hang up, your Caller ID information will be blocked for all future calls unless you dial *82 before making another call.
    Using your FiOS Digital Voice Account Manager:

    1. Go to your Account Manager and select the Calling Features link.
    2. Click on Outgoing Caller ID Block.
    3. Click on “Activate Outgoing Caller ID block” to activate the feature. This will disable the Caller ID feature until you reactivate it.
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    How do I use the Simultaneous Ring Feature?

    When you know that you will be away from your FiOS Digital Voice phone and need to be reached, but not quite sure where you will be, you can use the Simultaneous Ring feature. With this feature, calls will automatically be forwarded to a maximum of three different numbers, selected by you, where you can be reached.


    Using your FiOS Voice Account Manager:

    1. Go to your Account Manager and select the Calling Features link on the left side of the page.
    2. Select the Simultaneous Ring feature.
    3. Enter up to three telephone numbers you would like to ring simultaneously.
    4. Click on the "Activate Simultaneous Ring” button to activate the feature.
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    How can I activate the Do Not Disturb feature?

    You can activate this feature through your FiOS DigitalVoice Account Manager.

    1. Go to your Account Manager and select the Calling Feature link.
    2. Click on Do Not Disturb.
    3. You can then choose one of the following options: Send All Callers to Voice Mail or you can send all callers EXECEPT callers on your accepted list to a Pre-recorded Do Not Disturb Message.
    4. To add a caller to the Accepted Callers List, you can either add the phone number manually or you can search your Phone Book for the person’s information. To delete a caller from the Accepted Callers List, click on the DELETE link next to their number.
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    How do I use Incoming Call Block?

    You can block up to 10 unwanted numbers by simply using your FiOS Voice Account Manager to turn this feature ON or OFF. While Incoming Call Block is ON, the callers who are on your list will not ring on your line and will be told that the party they are trying to reach is not accepting calls. They will not be able to leave a Voice Mail message.

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    How do I use Anonymous Call Rejection?

    If you are interested in blocking calls from parties who have blocked or restricted their Caller ID information, simply use your FiOS Digital Voice Account Manager to turn this feature ON or OFF. While the Anonymous Call Rejection is ON, all parties who have blocked their Caller ID information will be rejected.

    Using your FiOS Digital Voice Account Manager:

    1. Sign into your FiOS Digital Voice Account Manager.
    2. Select Calling Features.
    3. Select Reject all anonymous calls.
    4. Activate Incoming Call Block.
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    See also: FiOS Digital Voice User Guide
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