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  • Optional Features - FiOS Digital Voice

    Learn About FiOS® Digital Voice Service
    What is a Virtual Telephone Number?
    How can I order a Virtual Telephone Number?
    Can I have a distinctive ring on my Virtual Number?
    Can I have a FiOS Digital Voice phone number with a different Area Code than my current home phone number?
    If the Area Code I select for FiOS Digital Voice is different from my home number area code, will I pay long distance charges for calls placed from my FiOS Voice phone?

    Return to FiOS Digital Phone topics


    What is a Virtual Telephone Number?

    A FiOS Digital Voice Virtual Telephone Number is a telephone number that acts as a second phone number for incoming calls only. You can choose up to five Virtual Telephone Numbers from any of the available FiOS Digital Voice Area Codes, including our Pick Your Own Area Code feature which allows you to select a phone number that is associated with a location different from the address where you have FiOS Digital Voice service (not all Area Codes are available).

    Virtual Telephone Numbers can only be used for incoming calls to your FiOS Digital Voice phone line. This feature enables someone located in the same local calling area as your Virtual Number to pay only for a local call when calling your Virtual Telephone Number.

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    How can I order a Virtual Telephone Number?

    To order a Virtual Telephone Number call your local business office.

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    Can I have a distinctive ring on my Virtual Number?

    Yes. Once the Virtual Number is activated, you can sign into your FiOS Digital Voice Account Manager, click on “Calling Features”, and choose “Distinctive Ring”. You’ll see all current Virtual Numbers on your account and be able to choose from among 4 available distinct ringing patterns for each Virtual Number. This will allow you to know when a call is coming in on your Virtual Number(s).

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    Can I have a FiOS Digital Voice phone number with a different Area Code than my current home phone number?

    Yes, when you order FiOS Digital Voice service, you will be asked or prompted to select an area code from the list of available codes. Any of the area codes from the list, regardless of your location, will work with FiOS Digital Voice. Not all area codes are available. There is an additional charge for selecting an area code that does not match your service address location.

    ** Please note that people making calls to you from an area code different from the number you selected could be charged regional or long distance rates by their provider. Please have them check with their provider for calling area and rates.

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    If the Area Code I select for FiOS Digital Voice is different from my home number area code, will I pay long distance charges for calls placed from my FiOS Digital Voice phone?

    If you subscribe to the FiOS Digital Voice Unlimited Plan, all of your direct-dialed domestic calls, calls to U.S. territories, and calls to Canada are included in the FiOS Digital Voice Unlimited plan monthly fee. If you subscribe to the Per Minute Plan, all domestic outbound calls will be charged at a per minute rate (regardless of whether the call is local or long distance). For Per Minute Plan customers, calls to Verizon residential wireline local phone service customers and other FiOS Digital Voice customers are considered “In-Network” Calling and do not incur a per-minute charge!

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