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Home

Phone

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  • FiOS Digital Voice - Managing Your Account

    Billing and Payments
    What is “In-Network” Calling?
    How am I charged for FiOS Digital Voice?
    How can I view my current and past billing statements?
    What taxes and surcharges are applied to my FiOS Digital Voice bill?
    How do I view the monthly taxes and surcharges I’m paying on FiOS Digital Voice?
    What happens if I fail to pay my bill? How does the Money Back Guarantee work?
    How does the Money Back Guarantee work?
    How can I claim tax-exempt status?

    Update Account Profile
    Can I order multiple FiOS Digital Voice phone numbers?
    What can I do if I forgot my FiOS Digital Voice User ID?
    What can I do if I forgot my FiOS Digital Voice password?
    How do I cancel FiOS Digital Voice?

    Return to FiOS Digital Phone topics


    What is “In-Network” Calling?

    “In-Network” Calling allows you to call the Verizon customers who subscribe to FiOS Digital Voice or Verizon residential wireline local phone service without being charged a per minute rate if you are on the Per Minute Plan.

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    How am I charged for FiOS Digital Voice?

    For the FiOS Digital Voice Unlimited Plan, a flat monthly recurring plan fee will appear on your Verizon bill as well as any additional charges (international calls, operator services, directory assistance) that you incurred.

    For the FiOS Digital Voice Per Minute Plan, a flat monthly recurring plan fee will appear on your Verizon bill as well as charges for domestic calls you made (at the per minute rate), except for calls that are considered “In-Network” calls. You will also be billed for any additional charges that you incurred (international calls, operator services, directory assistance).

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    How can I view my current and past billing statements on-line?

    Sign into your FiOS Digital Voice Account Manager and click the “My Bill” button on the left hand menu bar. You will be redirected to Verizon.com where you will be asked to re-authenticate by entering your Verizon.com username and password to view your bill. You can also go directly to www.verizon.com to enter your username and password to view your bill.

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    What taxes and surcharges are applied to my FiOS Digital Voice bill?

    Every FiOS Digital Voice customer will be charged applicable federal, state and local taxes, fees, surcharges or other charges associated with using FiOS Digital Voice. These charges include 911 surcharges and federal universal service fees.

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    How do I view the monthly taxes and surcharges I’m paying for on FiOS Digital Voice?

    Sign into your FiOS Digital Voice Account Manager and click the “My Bill” button on the left hand menu bar. You will be redirected to Verizon.com where you will be asked to re-authenticate by entering your Verizon.com username and password to view your bill. All taxes and surcharges can be found there.

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    What happens if I fail to pay my bill?

    If you fail to pay your FiOS Digital Voice bill, your service will be suspended, you may lose any bundle service discounts, and your account will be sent to a collections agency.

    To restore service, you must contact Verizon at 1-800-VERIZON (1-800-837-4966). A service restoral fee may apply.

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    How can I claim tax-exempt status?

    Contact your Verizon Business Office to determine if you are eligible. You will be asked to provide a copy of your tax-exempt certificate.

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    Can I order multiple FiOS Digital Voice phone numbers?

    FiOS Digital Voice allows only one main telephone number for every FiOS Digital Voice account. If you subscribe to our FiOS Digital Voice Unlimited plan, you have the option of purchasing up to 5 additional Primary Numbers (numbers that are capable of making and receiving calls) at an additional monthly charge per line. You can also order a Virtual Number for inbound-only calling. You may have up to five Virtual Numbers per primary number. It is not possible to order a Virtual Number without having first purchased a Primary Number. You can contact your Verizon Business Office to order additional Primary or Virtual Numbers.

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    What can I do if I forgot my FiOS Digital Voice User ID?

    Go to the FiOS Digital Voice Account Manager, www.verizon.com/fiosvoice and choose the “Forgot your Verizon Online Password?” link on the sign-in page to retrieve your password.

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    What can I do if I forgot my FiOS Digital Voice Password?

    Go to the FiOS Digital Voice Account Manager, www.verizon.com/fiosvoice and choose the “Forgot Password” link on the sign-in page to retrieve your password.

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    How do I cancel FiOS Digital Voice?


    If you want to cancel FiOS Digital Voice, please contact Verizon at 1-800-VERIZON (1-800-837-4966).


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    See also: FiOS Digital Voice User Guide
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