Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS TV

Fix or replace broken FiOS TV equipment

First, try fixing your equipment problem

Are you certain your FiOS TV equipment is broken? Sometimes equipment that appears to be broken can be fixed.  Find quick fixes for your equipment problem below:

If your equipment is still not working, request a replacement and return broken equipment

If the above solutions don't resolve your equipment problem, follow the steps below to request a replacement and return your broken equipment:

  1. Contact us at 1-800-VERIZON. A Verizon support representative will assist you as follows:

    • They may do further analysis to diagnose your equipment issue.

    • If they cannot fix your equipment, they will determine if it needs to be replaced or if a technician needs to be dispatched to resolve the issue.

    • If necessary, they will send you replacement equipment by mail which you will receive within 24-72 hours. Equipment by mail is ready to plug and play.

  2. If replacement equipment is sent, there will be a return receipt inside the box which lets you package and return the defective equipment to Verizon at no charge to you. Or you can choose another return option:

    • If you prefer to drop the defective equipment off instead of scheduling a pick-up, you can take the unboxed equipment to the nearest Mail Boxes Etc. or UPS store. They will box and ship the equipment to Verizon at no charge to you.

    • If you cannot schedule a pick-up or there are no Mail Boxes Etc. or UPS stores near you, you can bring the defective equipment to a designated Verizon FiOS TV store.

IMPORTANT

You will not be able to pick-up a new Set-Top Box to replace a defective Set-Top Box at any Verizon store.

You must speak to a Verizon support representative at 1-800-VERIZON to ensure that any promotions or special offers associated with your current equipment are forwarded to your replacement equipment.


See also: Return unneeded FiOS TV equipment
SolutionDesc1=14938,14930,14928,14876;SeeAlsoLinks=46686
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411