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FiOS TV

Learn about FiOS TV

What is Verizon FiOS TV?
Using our state-of-the-art fiber optic network, Verizon FiOS TV is the latest in entertainment and will transform the way you experience television. FiOS TV has an extensive channel lineup of containing more than 500 digital channels and over 123 local and national HDTV channels, as well as exciting features such as a dual-tuner Digital Video Recorder (DVR) and over 18,000 On Demand titles (including over 2,400 HD titles at any give time). With FiOS TV, you get eye-popping color and vivid sound, amazingly-sharp pictures and a TV experience worth bragging to your neighbors about.

How does Verizon FiOS TV differ from cable TV service?
While traditional cable TV networks use mostly coaxial cable to deliver service to your home, Verizon FiOS is 100% fiber-optic all the way to your home. The Verizon FiOS network provides unparalleled bandwidth allowing you to get more channels, more HD programming and more On Demand titles. Inside your home, we use your existing coaxial cable wiring for FiOS TV, making installation easy.

How does Verizon FiOS TV differ from satellite service?
Satellite providers require you to install a dish onto your home with a clear line of sight to the southern sky to receive service. With FiOS, all your Verizon services come to your home on one fiber. The Verizon FiOS network provides unparalleled bandwidth allowing you to get more channels, more HD programming, and more On Demand titles. Inside your home, we use your existing coaxial cable wiring for FiOS TV, making installation easy.

Is Verizon FiOS TV Service available at my house?
You can check availability for your service address here. Eligibility for Verizon FiOS TV Service is based on your service address and not your telephone service. If you are eligible for Verizon FiOS TV, you will be provided a phone number to call and place your order. If you are not eligible you will be prompted to fill out an email notification form. Please note that you must opt-in to receive emails from Verizon if you want to receive an email when FiOS TV is available in your neighborhood.

 

How does FiOS TV Online work?

As a FiOS TV subscriber you can watch your favorite original programming, TV shows and the latest movies online, thanks to a growing list of participating networks.

Just sign in to http://www.verizon.com/fiostvonline  with your Verizon user name and password and you can watch on your computer - at home or away - using any broadband connection. You will be able to watch shows from networks that match up with channels you subscribe to based on your current FiOS TV programming package.

 

Some networks also offer mobile applications that can be installed on a smart-phone or tablet enabling you to watch your favorite shows on those devices.

 

I forgot my Verizon Online user name and/or password - What do I do? 
To recover your Verizon User ID, Password or both you may Use this tool.  You will need to know the answer to your secret question. If the above link does not work for you, please contact us to retrieve your information.

   

Why is my video playback stuttering?

When a video begins to stutter, it is usually the result of your computer not having enough power or free resources to play the video. Additionally, it could also be that your Internet connection is too slow.

 

- Bandwidth Problems
If you are experiencing both an audio and a video stutter during playback, the most likely cause is an issue with either your internet connection or your wireless network. You may also want to check with any other individuals who could be sharing your Internet connection to determine if they are hogging the connection, as this could be impacting your devices performance. If you are still experiencing a slow Internet connection, contact us

 

- Computer Problems
If you are experiencing video playback stutter, especially in a full screen playback mode, then your PC most likely does not have enough memory capacity to support the application.  You can attempt to free up memory by shutting down other programs that may be running. If you are still experiencing the stutter when in full screen mode, but not when the video is in small screen mode on the web page, then your computer does not have enough memory to play videos in the full screen mode. In the event that none of these steps are helpful, you may need to reinstall Flash.  If all these steps fail, you might want to consider upgrading your computer to a faster processor.


Why is my audio playback garbled?

The majority of audio issues can be resolved by trying these steps:

 

1         Check to be sure that the volume level on the video player is properly set and that the movie has not been muted.

2         Make sure that your computer speakers are turned on and that the volume is set to the appropriate level.

3         Confirm that your computer volume is not muted. To check this do the following:

a.       On Windows: double-click the volume Icon in the System Tray making sure none of your settings are muted.

b.       On Macintosh: the volume controls are located in the top right corner of the menu bar.

4         Verify that you are able to listen to audio files locally on your computer.

5         Restart your browser and try to watch another video.

 

If the steps above fail to resolve your issue, you may need to reinstall Flash.

 

Software/Hardware Requirements

PC

·         Processor (Intel Pentium 4  3GHz or faster)

·         At least 1GB RAM (2GB RAM recommended for best performance)

·         1GHz Intel or AMD processor or better

·         500 MB free hard drive space

·         Windows XP or later

·         Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above

·         Flash 10.0.22 or above

·         JavaScript and Cookies must be enabled

Mac

·         Processor (Intel Pentium Core Duo 1.83 GHz or faster)

·         At least 1GB RAM (2GB RAM recommended for best performance

·         Mac OS X v10.X or later

·         Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above

·         Flash 10.0.22

·         JavaScript and Cookies must be enabled

If you still have questions or need additional help, contact Verizon.

 



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