Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS TV

Remote codes for the Scientific-Atlanta remote are unknown or invalid If you do not know the remote codes for a device, or if you've tried all the listed remote codes for your device and none of them work, you can search for the correct remote code by following the steps below.

Note: These steps only apply to the Scientific-Atlanta AT8550 AllTouch Remote Control. If this is not the make and model of your remote, go to the supported remote control models page and find the instructions for your specific remote control.

Searching for a Remote Code
  1. Turn on the device you want to program into your remote, for example if you are programming your remote to control your TV, then turn on the TV.


  2. Press and hold the Select button while also pressing the device button for the device you turned on in step 1 (AUX, DVD, VCR, TV, CBL) until the device button blinks twice.


  3. Press 991.


  4. The mode button blinks twice.

  5. Point the remote control toward the device you are setting up and press the Play button.


  6. The remote control tests each code in its library. The mode button blinks once each time the remote transmits a new code. When the last code is reached, the mode button blinks twice.

  7. When the device powers off, press the Select button.


  8. Verify the new code is correct by pressing the Power button.

    Did the device power on again?
    Yes: Press Select to assign the code in your remote control.
    No: Turn the device on and press the Channel Up or Channel Down button to step forward or back to the correct code. When the device turns off, press Select to assign the code.
You can stop here or you may want to determine the code that worked so you can record it for future reference.


SolutionDesc1=14930,14940;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411