Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

FiOS TV

The power button on the Philips remote doesn't turn on or off multiple devices If your FiOS TV Philips remote has been programmed to control your TV and STB, then whenever you press the power button on your Philips remote, both the TV and STB should turn on or off accordingly.

You may find that sometimes when you press the power button on your remote, the STB may turn off but the TV does not. Alternatively, you may find that the TV turns off but the STB stays on.

If you often experience either of these conditions, then one of the devices is probably not getting the infrared signal from your remote control.

To correct this problem, follow the suggestion below that matches the condition you are experiencing:

Condition Troubleshooting
The power button on the Philips remote only turns the STB on and off but not the TV.
First, make sure you are pointing the remote directly at your TV and that there is a clear line of sight between the infrared light on your remote and the front of your TV. Press the Power button again.

If the TV did not turn on or off in response to pressing the power button, then the remote is not programmed to control your TV with the correct device code. Consult your remote control user guide or follow the instructions to set up your remote control.
The power button on the Philips remote sometimes turns the TV on and off, other times it does not.Make sure the TV and the STB are near each other and nothing is blocking the front of either device. Also, if your TV is plugged into the power outlet in the back of the STB, try plugging your TV directly into a wall outlet instead.

If neither of the above procedures corrected the problem, then follow the instructions to program your Philips remote to turn devices on or off one at a time.


SolutionDesc1=14933,23286;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools