Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

FiOS TV

My TV screen is blue
Figure depicting TV with blue reception
Blue TV screen

Troubleshoot your TV:
  1. Change your VCR's Channel to 3 or 4. Most blue screen issues are caused by the VCR not being set to Channel 3 or 4. If changing the VCR's channel (using the channel buttons on the VCR or from the VCR remote control) did not change your TV screen, go to step 2.
     
  2. Make sure your TV is not in Video mode. There are three possible ways to change your TV's mode using your TV remote control: 1) Press a Mode button, toggle through the options and select TV, 2) Press a Video button to change your TV's mode from Video to TV or 3) Press Menu, locate Mode or Audio/Video setup and select TV from one of the options. If you are not sure how to change your TV's mode, see your TV's user guide for more information.
     
  3. Check to make sure your set-top box is plugged in and turned on.
     
  4. Check to see if other TVs (connected to different outlets) have a blue screen. If they do, contact the Verizon Fiber Solutions Center.


See Also: Poor reception issues
SolutionDesc1=23660;;SeeAlsoLinks=14965
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools