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Verizon Email Retirement

 

FAQs for Residential Customers

Verizon has retired our email service. We have completed our notifications regarding this change, and customers no longer have the option to keep their verizon.net email address or extract and move their data to another service provider.

If you currently access your verizon.net email through AOL, access your mail by going to mail.aol.com

If you access your email through Yahoo, please go directly to verizon.yahoo.com

For support and help with your email, please contact your email provider directly.

  1. I did not migrate my @verizon.net email address to AOL or extract my data. (i.e Contacts, Calendar information). What can I do?
  2. Why is Verizon leaving the email business?
  3. I am having problems signing into AOL with my @verizon.net email address.
  4. I am having problems signing into Yahoo with my @verizon.net email address.
  5. Who should I contact if I need help with my email? (forgotten passwords, lockouts, user names, settings & all other email related questions)
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  1. I did not migrate my @verizon.net email address to AOL or extract my data. (i.e Contacts, Calendar information). What can I do?


    Customers no longer have the option to keep their verizon.net email address or extract their data to another service provider. All verizon.net email, calendar and address book content that was not migrated to AOL or moved to a third party email provider before December 15, 2017 has been deleted from our systems.
  2. Why is Verizon leaving the email business?


    Over the years we realized that there are more capable email platforms out there. As a result, we made a decision to get out of the email business and focus our energies in providing you with the best in Internet and TV experiences.
  3. I am having problems signing into AOL with my @verizon.net email address.


    Be sure and use your full verizon.net email address, including @verizon.net, as your user name for AOL Mail when signing in, e.g., username@verizon.net.
  4. I am having problems signing into Yahoo with my @verizon.net email address.


    You will need to use your full verizon.net email address, including @verizon.net, as your user name for Yahoo Mail when signing in.
  5. Who should I contact if I need help with my email? (forgotten passwords, lockouts, user names, settings & all other email related questions)


    AOL mail - If you currently access your verizon.net email through AOL, please visit AOL Mail help page.

    Yahoo Mail – If you currently access your verizon.net email through Yahoo, please visit Help for Verizon Yahoo Mail.

    All other email providers – Please contact your email provider for additional email support:
    Gmail help
    Windows Live Mail help
    Yahoo mail help

    For all other providers, please visit their email support pages.


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