• RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • View and pay bills, send email, get
    rewards and discounts, and more.

 
  • Services    
    Internet

    FiOS Internet

    High Speed Internet

    What's the Difference?

    TV

    FiOS TV

    DIRECTV

    What's the Difference?


    Existing Customer? Add/Change Services

    Special Offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Which Verizon services are
    available at my address.


     
    You'll always find the best price on
    Verizon Products online.
  • HIDDEN    
  • My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support    
    Product & Device Help

    QuickGuides

    Phone

    Internet

    TV

    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status

    Moving?

    Search Support"

Sign in

for personalized support

FiOS Internet

Troubleshooting

 

My Email is Not Working 

Common IssuesStep-by-Step SolutionAutomatic Solution

I can't send or receive email


I can't sign in or access email


I can view email software but not on the Web

To provide the correct solution, select your email product below:


Web-based Email

(Message Center or Webmail)


Email Software

(Outlook or Outlook Express)

Having trouble sending email using Outlook or another Email client?

Use Verizon Troubleshooter to quickly diagnose and fix problems automatically.

 

Common Email Issues

Forget your user name and password?

Email Settings

I can view email in email software but not on the Web

Spam is overloading my account

Creating sub-accounts

My emails are deleting automatically

Retrieving deleted emails

 

IHA PageIntroText=15579,15579,46661,15676,22799,46663,46663,15667,22830,45996,45994;;PageIntroText1=23634;PageTitle=45996

Ask the Verizon Community questions like this:

My connection is dropping out a lot.
Can anyone help?

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

Verizon Small Business
  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Programs
  • Explore My Community
  • Access My E-Learning
  • Learn More