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FiOS Internet

I can’t access My Business Account Features

From the My Business Account, you can pay your bill online, access your Verizon Email, add or change your Verizon Internet services and more. If you are a new customer and are having issue accessing features, you might be a "limited access" customer and need to verify your account before you have full access to all My Business Account features.


By default, all new Verizon Online customers with a phone service (FiOS Voice, Standard Landline Plan, or Verizon Wireless) have “limited access” to My Business Account features. Note: If you only have Verizon Online Internet service and/or FiOS TV service only (without landline or wireless phone service) you automatically have full-access to My Business Account features.

According to an FCC mandate, Verizon requires all new customers to authenticate their My Business Account by entering a temporary PIN. The temporary PIN lets us know that your account belongs to you. After you enter the temporary PIN, you’ll have “full-access” to all My Business Account features.

How do I know if I have a “limited access” My Verizon account?

When you login to My Business Account, you’ll see a PIN Request page. By default, all new Verizon Online customers with a phone service (FiOS Voice, Standard Landline Plan, or Verizon Wireless) have “limited access” to My Business Account features, including View Bill and Change Internet Services link.

Convert from a “limited access” to “full-access” My Verizon account

  1. Login to My Business Account. The PIN Request page opens.
  2. Under Send me a Temporary PIN, select to have your PIN sent to your Verizon Online Business phone or your business address via mail. PIN numbers are only sent to land-line phones at this time. However, if you subscribed to ONE-BILL, you can receive your temporary PIN via a text message.

    • If you select Phone call, be sure you are near your Verizon Business Phone associated with this account to receive the automated call with your PIN. Receiving your PIN by phone is the fastest; it may take a several business days by mail.
    • If you sent the request to your Verizon Business phone and you are not at your business, the automatic dialer leaves a message with your temporary PIN number on your Voice Mail.

  3. To Enter Temporary PIN, select the radio button and enter your temporary PIN and click Next.

I’m having trouble with my PIN

Follow these tips to successfully request and submit your temporary PIN:

  • If you entered your temporary PIN and it did not work, the temporary PIN may have expired or has already been used and a new request is required. A PIN sent via your landline phone expires in 7 days. A PIN sent via US Mail expires in 30 days. To request a new PIN, visit My Verizon and request a new temporary PIN.
  • If you continue to have trouble with your PIN, contact us for additional help.

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