What is the Change Secret Question tool?
Your secret question is a question you set up when you originally established your account. This is a question only you would know and someone attempting to access your account could not answer. Examples could include: What was the name of your first pet? or What is your favorite movie? By answering this question correctly, you will be able to reset your password.
Ask the Verizon Community questions like this:My connection is dropping out a lot.
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