I forgot my user name and password; what should I do?
Verizon provides online tools for retrieving your User ID and Passwords.
Forgot your User ID and/or Password? To retreive your user name and password online, you'll need your Verizon phone or account number and information to verify your identity.
Password change tips: To increase your account security, your password:
Note: If you use Outlook Express or other mail client, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express.