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My Email is Not Working (Email Software)

There are several reasons your email may not be working. Review the following scenarios and solutions below.


Is your Web-based email not working? If it is not, check your internet connection.





I can't send or receive email

You can troubleshoot your email using a step-by-step or automatic solution.


Step-by-Step Solution
Most issues can be solved by answering a few questions:



I can view email in Outlook but not in Webmail

Your Outlook email settings may be setup to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server -- and not accessible from any other computer or via the Web.


Step-by-Step Solution

Learn more about setting up email software to view emails in Outlook and Webmail.




My emails are being deleted automatically

Most often, email messages are automatically deleted because they were filtered by a spam or an email address blocking filter.

Learn more about managing email address and spam filters.



Other common email issues

To import an email account go to ‘Mail’ settings in Classic Webmail, select the ‘POP’ tab, and click on ‘Add new POP account’ to enter the required information.

*Once set up, you can retrieve your POP email by selecting the “get Pop Mail” option on the “Check Mail” dropdown in the top left corner of the screen.

I need help setting up Email Software

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