My Email is Not Working (Email Software)
There are several reasons your email may not be working. Review the following scenarios and solutions below.
I can't send or receive email
You can troubleshoot your email using a step-by-step or automatic solution.
Having trouble sending email using Outlook or another Email client? Use the Verizon Email Troubleshooter to quickly diagnose and fix problems automatically.
I can view email in Outlook but not in Message Center or Webmail
Your Outlook email settings may be setup to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server -- and not accessible from any other computer or via the Web.
Learn more about setting up email software to view emails in Outlook and Webmail or Message Center.
My emails are being deleted automatically
Most often, email messages are automatically deleted because they were filtered by a spam or an email address blocking filter.
Other common email issues
I need help setting up Email Software