• Wireless
  • Residential
  • Business
  • View and pay bills, send email, get
    rewards and discounts, and more.

    Call us to see how our services can help your business.

    Mon - Fri, 8 a.m. - 5 p.m.
  • Shop

    Fios Internet

    High Speed Internet

    What's the Difference?

    Fios TV





    Existing Customer? Add/Change Services

    Special offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Get special
    pricing online
    You'll always find great prices
    on Verizon products online.
    Which Verizon services are
    available at my address.
  • My Business
    My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support
    Product & Device Help





    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status


    Search Support

Sign in

for personalized support

FiOS Internet

What Happens During Fios Installation? Verizon FiosS Internet Service installation is a two-step process. To ensure a fast and trouble-free installation, please review the Get Ready checklist prior to your installation day.

Someone over the age of 18 must be present during installation. The installation time can vary depending upon equipment that may already be present. If an Optical Network Terminal (ONT) is present, average installation times are 2.5 to 4 hours. If there is no ONT, installation can take between 4 to 6 hours. Note: the Verizon Technician may not arrive within the first hour of the appointment due to pre-work.

Drilling may be required, and our skilled technician will work with you on the proper placement.  Landlord permission is also required if you do not own the property.

1 - Bringing fiber to your home
After you place your Fios order, we will install a fiber optic line to your home. Generally, installation involves either aerial or underground work, and depends on how previous utilities were delivered to your home. You typically do not need to be present for this part of installation.
  • Aerial installation
    Figure depicting Aerial Service
    With an aerial installation, Verizon will install the fiber optic line from a telephone pole to the side of your home.

    Note: Sometimes aerial installations are performed the same day of your scheduled installation appointment.

  • Underground installation
    Figure depicting Underground Service
    With an underground installation, Verizon will contact the utility companies in your area to locate their services. Next a Verizon crew will dig a trench and bury the fiber from the Fiber Terminal in your neighborhood to the entry location at your home. This work is typically done 24-48 hours prior to your installation appointment.

    Note: Please mark your sprinkler system or any other obstacles that may be buried in your yard. This helps ensure that no damage occurs during installation.
Next: The installation appointment

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=23142;;SolutionDesc2=23143

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Program
  • Learn More