• View and pay bills, get rewards and
    discounts, and more.

  •  
    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:00 p.m.
     
       
 

Sign in

for personalized support

FiOS Internet



FiOS QuantumTM Gateway Router Setup

Step 1 - Are you a new customer?

If yes, please refer to the Fios TV Self Installation Guide to set up and activate your Fios TV services or refer to the Fios Quantum TV Self Installation Guide to set up and activate your Fios Quantum TV services.

If you are an existing Fios customer and are upgrading or replacing your Gateway, please proceed to STEP 2 below.


 

Locate your existing router and note where cables are plugged in.



A. Connect Gateway To The Internet (WAN)

If your WAN connection is Coax: Connect one end of the Coax cable to your Coax port on the wall, and the other end to the Coax connector on the new Gateway.

If your WAN connection is Ethernet: Connect one end of the white Ethernet cable to the Ethernet port on your wall, and the other end to the WHITE Ethernet port on the Gateway.



B. Connect Power

Plug the new power adaptor into the green DC jack on the new Gateway and then into a power outlet.



C. Wait For The Power/Internet Lightimage of Fios Quantum Gateway Router

on the front of the Gateway to stop blinking and become solid. If after several minutes the light is not solidly lit, check the troubleshooting steps .

image of backof Fios Quantum Gateway Router


STEP 3 CONNECT DEVICE TO THE GATEWAY

Wired: Connect one end of the yellow Ethernet cable to any YELLOW Ethernet port on the Gateway, and the other end to your device.



Wireless: Go to your device’s Wi-Fi settings and select your new Gateway from the list of available wireless networks. Look for the Wireless Network Name (ESSID) shown on the sticker on the side of the Gateway, and enter the WPA2 key (Wireless Password/Key) also shown on the sticker.
To learn more, go to verizon.com/fioshomenetwork

image of default login credentials highlighting wireless network name (ESSID) and WPA2 password


STEP 4 (optional) PERSONALIZE GATEWAY

Launch a web browser.



Type myfiosgateway.com into the address bar.

Locate administrator password shown on sticker on side of Gateway and enter into box.

Follow the on-screen directions to personalize your new Gateway.

image of default login credentials highlighting wireless network name (ESSID) and WPA2 password


Privacy SettingsAccept CookiesAccept Cookies

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More