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FiOS Internet

Connecting a PlayStation3 or PlayStation4 to a wireless home network

Before you begin: You’ll need your SSID, encryption key and Security Key Type (WPA or WEP). You can obtain this information one of three ways:
  • Review the sticker on the back of your router. The sticker displays the SSID and encryption key information. By default routers are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.
  • Use In-Home Agent to view your settings: You can access In-Home Agent on a PC that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.
  • Use the Verizon Retrieve Wi-Fi Settings Troubleshooter to retrieve your wireless settings.
Need additional help?

Playstation3 product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

To connect a PlayStation4 to a wireless home network:


You can connect to the Internet with the PlayStation4system by using a LAN cable (for a wired connection) or Wi-Fi (for a wireless connection).
Select [Network] > [Set Up Internet Connection], and then follow the screens to adjust settings.

Connecting with a LAN cable (for a wired connection)

Select [Use a LAN Cable]. If you select [Easy] and follow the screens, the standard settings are automatically selected.

Connecting with Wi-Fi (for a wireless connection)

Select [Use Wi-Fi]. If you select [Easy], saved access points and access points that have been found appear. Select the access point you want to connect to, and then adjust the settings.

See also PlayStation® User's Guide.


To connect a PlayStation3 to a wireless home network:


  1. Verify that there is an access point connected to a network with Internet service near the system.
    • Note: Settings for the access point are typically set using a computer. For details, contact the person who set up or maintains the access point.

  2. Confirm that an Ethernet cable is not connected to the PlayStation 3 system.

  3. From the Home menu, select Settings, and then select Network Settings.

  4. Select Internet Connection Settings. A confirmation screen will display stating that you will be disconnected from the Internet.

  5. Select Yes when the confirmation screen displays saying that you will be disconnected from the Internet.

  6. Select Easy.

  7. Select Wireless.

  8. Select Scan. A list of access points within the range of your PlayStation 3 will display.
    • Note: Some PlayStation 3 models have an "Automatic" option which lets you select Automatic when using an access point that supports automatic setup. Follow the on-screen instructions and the necessary settings will be completed automatically.

  9. Select the Access Point that you want to use.

  10. Check the SSID for the access point.

  11. Select the Security Settings that you want to use.
    • Note: The types of security settings vary depending on the access point. Contact the person who set up or maintains the access point to get information on which setting to select.

  12. Enter the Encryption Key.
    • Note: The encryption key is displayed as a series of asterisks. If you do not know the encryption key, contact the person who set up or maintains the access point for assistance. When you have finished entering the encryption key and have confirmed the network configuration, a list of settings appears.

    • Depending on your network environment, additional settings for PPPoE, proxy server or IP address may be required. For details on these settings, refer to the information that was provided when your Internet service was installed or the instructions that came with your network device.

  13. Select Save to save your settings.
  14. Select Test Connection. The system will attempt to connect to the Internet.

  15. Confirm the connection test results. If a successful connection has been made, information on the network is displayed.
    • Note: If you test the connection immediately after selecting Automatic, then selecting AOSS™ in step 12, the router settings may not be completed and the connection may fail. Wait approximately 1 or 2 minutes before testing the connection.

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