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FiOS Internet

 Ethernet port light is off If the light is off for the port where the Ethernet cable is connected:

Ethernet ports
  1. Disconnect and reconnect the Ethernet cable to the Ethernet port on the back of your computer.

  2. If the Ethernet light is still off, plug the Ethernet cable into a different available Ethernet port.

  3. If the Ethernet light is still off, verify that you plugged the other end of the Ethernet cable securely into your computer's Network Interface Card (NIC).

  4. If the Ethernet light is still off, use Windows Device Manager to verify that the NIC in your computer is working correctly.

  5. If the Ethernet is flashing green or solid green for the port where your Ethernet cable is plugged in, continue with Troubleshooting Step 6.

  6. If the Ethernet light is still off, please contact the Verizon Fiber Solutions Center.

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