• RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • View and pay bills, send email, get
    rewards and discounts, and more.

 
  • Services    
    Internet

    FiOS Internet

    High Speed Internet

    What's the Difference?

    TV

    FiOS TV

    DIRECTV

    What's the Difference?


    Existing Customer? Add/Change Services

    Special Offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Which Verizon services are
    available at my address.


     
    You'll always find the best price on
    Verizon Products online.
  • HIDDEN    
  • My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support    
    Product & Device Help

    QuickGuides

    Phone

    Internet

    TV

    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status

    Moving?

    Search Support"

Sign in

for personalized support

FiOS Internet



Troubleshooting D-Link DI-624 or DI-604 router issues You can use the lights on the front panel of your D-Link DI-624 router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier. Download the complete instructions for easy printing.

Figure depicting the lights on the front panel of the D-Link DI-624 router
D-Link Wireless Router


  1. Is the Power light illuminated?

  2. Is the WAN light illuminated?

  3. If the D-Link router is connected to your computer using an Ethernet cable, are any Local Network lights illuminated (E1, E2, E3, or E4)?

  4. If your computer uses a wireless network adapter to connect to the network, is the WLAN light illuminated?

    • Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


    • Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


    Privacy SettingsAccept CookiesAccept Cookies SolutionDesc2=47563,47564,47566,47565;;SolutionDesc1=47563,47564,47566,47565;SolutionDesc3=17073,17073

    Ask the Verizon Community questions like this:

    My connection is dropping out a lot.
    Can anyone help?

    Looking for Residential?

    Visit Residential Support

    Looking for Wireless?

    Visit Wireless Support

    Verizon Small Business
    • My Business Account
    • Get My Small Biz Rewards
    • Browse Discount Programs
    • Explore My Community
    • Access My E-Learning
    • Learn More