• View and pay bills, get rewards and
    discounts, and more.

    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:00 p.m.

Sign in

for personalized support

FiOS Internet

Using the Power light to troubleshoot the Actiontec RI408 router
  1. Power light is off
    • The router isn't getting power.
    • Confirm that the power switch on the back panel of the router is in the "on" position.
    • If the Power light is still not green, check the connection between the power cord and the back of the Actiontec router.
    • Check the green light on the power plug that is connected to the electrical outlet or power strip. If the light isn't illuminated, remove the power plug and plug it back in securely until the green light is illuminated
    • If the green light on the power plug is illuminated, the power switch is "on," but the Power light on the front panel of the router isn't illuminated, please contact Verizon.
  2. Power light is flashing red
    • The router is initializing. If the Power light doesn't display steady green after a minute, turn off the power switch on the back panel of the Actiontec gateway for 45 seconds and then turn it back on.

  3. If the power light is now solid green but you can't connect to the Internet, continue with Troubleshooting Step 2.

Privacy SettingsAccept CookiesAccept Cookies

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More