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FiOS Internet

9100EM Router Issues

You can use the Power, Internet, and Ethernet lights on the front panel of the Verizon router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.
Download In Home Agent
  1. Is the Power light illuminated?
  2. Is the WAN Coax light illuminated?
  3. Is the Internet light illuminated?

  4. If the Verizon router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
    • Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established. Go to Step 5.
    • Light for the port where a cable is connected is off: No link is established between the Verizon router and your computer or network device.

  5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.
Download the complete instructions for easy printing. Download the complete instructions for easy printing.

Verizon 9100EM router 
Diagnostic LEDs on
Verizon 9100EM Router
  1. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

  2. If you still can't connect to the Internet, please contact Verizon Fiber Solutions Center.
  1. Close this pop-up window to continue with the previous instructions.


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