• View and pay bills, get rewards and
    discounts, and more.

  •  
    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:00 p.m.
     
       
 

Sign in

for personalized support

FiOS Internet



Fios Network Extender (WCB6200Q) FAQs

  1. backside wcb62000q fios network extenderMy Fios Network Extender is not replicating the Network name (SSIDs) from my router, what should I do?
    You need to reboot the device by removing and reinserting the power cable of your Fios Network Extender. Within 5 minutes of the reboot, the Wi-Fi Name(s) should be configured on your Fios Network Extender.
     
  2. Why do I need a Wi-Fi extender?
    Some homes or businesses may be too large for the router signal to cover the entire location. There could also be types of interference, such as walls, microwaves, cordless phones, etc., that can weaken the Wi-Fi signal.

    Wi-Fi extenders can help extend the reach of the Wi-Fi signal in locations of your home or business where the Wi-Fi signal is weak or no signal is available. To get the most out of your Wi-Fi extender, place it in an optimal location.
     
  3. Will my Set-Top Boxes communicate with the extender?
    Verizon Set-Top Boxes do not communicate over wireless signals.
     
  4. What devices can I use with the Wi-Fi extender?
    All Wi-Fi enabled devices that support the 802.11b,g,n,ac Wi-Fi standards (laptops, tablets, smartphones, gaming consoles, TV’s, etc. ) can be connected to the Fios network extender.
     
  5. Can I manually configure the Wi-Fi extender?
    Yes. The Wi-Fi extender has an accessible user interface where configuration changes can be made. To learn more please refer to the User Manual.
     
  6. Where should I place my Wi-Fi extender?
    Place the extender in the room with a coax or Ethernet outlet where your Wi-Fi signal is weak or spotty.
    To minimize any Wi-Fi signal weakness the extender should ideally be placed:
    • At least 10 feet from cordless phones or microwaves
    • Away from heat sources, moisture, excessive dust or extreme cold
    • Away from any large metal objects.

    To extend Wi-Fi coverage to your backyard, place the extender near a window.
     
  7. I have an old extender, why do I need to upgrade?
    There is no need to upgrade your existing Fios Network Extender at this time; however, the latest Fios Network Extender, Model# WCB6200Q, can support the 802.11ac Wi-Fi standard which is not supported by the Verizon 1st generation Wi-Fi extender, Model # WCB3000N.
     
  8. Which router(s) will this extender work with?
    All of our Verizon routers are compatible with the Fios Network Extender; however, some older router models will require manual configuration to replicate the Wi-Fi names for your router.
     
  9. Will the extender work if connected back to router via Ethernet?
    Yes. Extenders can be connected back to the router via coax or by an Ethernet cable. The Fios Network Extender does not communicate with the router wirelessly.
     
  10. Can I wall mount my extender?
    Yes. Wi-Fi extenders can be wall mounted. Wall mount brackets can be found at the Fios Accessory website.
     
  11. Why does the sticker have Wi-Fi names and a password when it’s supposed to replicate the Wi-Fi name and password from my router?
    All Fios Network Extenders support dual band Wi-Fi networks (2.4GHz & 5GHz) with its own default Wi-Fi Names and password. When the Fios Network Extender is connected to your home or business network, the extender receives the Wi-Fi names from your router and replaces its default Wi-Fi Names with those of the router. If you choose not to have your Fios Network Extender replicate the router Wi-Fi Names, you can disable this feature and use the Wi-Fi name and password printed on the Wi-Fi extender sticker. Please refer to the User Guide for instructions on disabling this feature.
     
  12. Can I connect my extender to my router wirelessly?
    No. Fios Network Extenders support WPS (Wireless Protected Setup) to replicate the Wi-Fi Names (SSID) configuration from the router, but once SSID’s are configured, the extender requires a connection back to the router via coax or Ethernet in order to pass data traffic back to router and on to the Internet.
     
  13. What does the WPS (Wireless Protected Setup) button do?
    WPS will allow the extender to replicate the Wi-Fi Names configuration from the router.
     
  14. I already purchased a non-Verizon extender; can I continue to use it?
    Yes. Non-Verizon extenders can be used with Fios routers.
     
  15. If I’m using my coax outlet with a Set-Top Box, how can I connect my extender?
    Please refer to the Quick Start Guide for wiring setup.
     
  16. Does my extender need to stand upright?
    Yes. Fios Network Extender, Model #WCB6200Q, should always be kept in an upright position for optimal performance.
     


Privacy SettingsAccept CookiesAccept Cookies

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More