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Call Forwarding

Call Forwarding sends your calls to another phone number. The number can be local, long distance, or a mobile phone. You can activate, deactivate, and change your forwarding number at anytime, from your home phone.

Calls forwarded with this service are subject to local or toll charges. If your line is toll restricted, you cannot forward your call to a toll number.

You can make outgoing calls while Call Forwarding is activated.

All calling features are subject to availability and compatibility restrictions.

Your calls will automatically forward to your mailbox if your line is busy or you don’t answer your phone. If you would like to temporarily redirect calls to another number, you can use the Call Forwarding feature.

You must activate, deactivate, or change your forwarding number from your home phone.

You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.

  1. Lift your telephone's receiver and listen for a dial tone.

  2. Press *72.
    Dial 1172 on rotary or pulse-dialing phones.

  3. When you hear the tone, set or change the Call Forwarding number by dialing the telephone number where you want your calls transferred.
    You will hear the number you entered ring. When the number is answered, Call Forwarding is activated.

  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes.
    You will hear two short tones telling you that Call Forwarding is activated.

  5. Hang up the receiver.
Deactivating Call Forwarding Turn Call Forwarding off when you want to receive calls on your home phone.

  1. Lift your telephone's receiver and listen for a dial tone.

  2. Press *73.
    Dial 1173 on rotary or pulse-dialing phones.

  3. Listen for two short tones.
    Call Forwarding is now off and you will receive your calls at your home number.

Instructions for FiOS Digital Voice Calling Features
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