Verizon Support
  • View and pay bills, send email, get
    rewards and discounts, and more.

  •  
    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:30 p.m.
     
       
 

Sign in

for personalized support

Phone

Caller ID

Caller ID shows the name and number of incoming calls. Caller information will appear between the first and second rings on a customer-provided display device or display telephone, giving you the opportunity to screen your calls before you answer. Caller ID will also store names, numbers, dates and times of incoming calls (storage capacity varies with your display device model).

The name or number of the caller may not be displayed for every incoming call. In some cases, you will see a message on your Caller ID display unit instead of the name and number of the caller. The exact wording of the message may vary depending on the display unit you use. "Out of Area" or "Unavailable" messages may appear for calls made outside specially equipped areas, calls made through an operator, and for certain telephone numbers for which Verizon does not purchase Caller ID information. "Private" or "Anonymous" messages may appear for calls made by people who have blocked the display of their telephone information.

Caller ID works automatically; you do not have to activate or deactivate this calling feature.

If Your Display Unit Shows the Wrong Name

Please Contact Verizon by phone, Live Chat, or email in order to have a Verizon agent correct the name that appears on the Caller ID display units of those you call.

Call Waiting with Caller ID

If you have Call Waiting, the phone numbers of the waiting calls are not displayed because the Caller ID unit must detect one ring before it can display a number.

Per Line Blocking with Caller ID

If you have Per Line Blocking, your name and number will be prevented from showing on the Caller ID unit. You can deactivate Per Line Blocking by pressing *82 before you make your call. After you complete your call, your line will revert to its previous privacy status.

Caller ID for Fios TV

Caller ID is now available for Fios TV in the following states: Massachusetts, Downstate New York, Upstate New Jersey, and Rhode Island. More information is available at Fios TV Support.
PageIntroText=46670

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More