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Activate Set Top Box

If you are self-installing a Set Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, you can download the appropriate .PDF below:

For Arris models, VMS1100 or IPC1100, click here (2.5 mb) pdf image

For QIP 7216-1, 7218 models, click here(0.9 mb) pdf image

For 6200, 6416, 7199, 7216, 7232, CHS335, CHS435, 2500 SD models, click here (1.2 mb) pdf image

Once you have completed the preliminary steps and are ready activate your equipment, use the web-based Set Top Box Activation tool. Activation takes approximately 30 minutes.

Trouble with your Set Top Box? Use the Verizon Troubleshooter to fix Set Top Box and remote control issues.


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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