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FiOS TV

Learn how FiOS TV Online works and view FiOS TV & On Demand schedules 

How does FiOS TV Online work?

As a FiOS TV subscriber, you can watch your favorite original programming, TV shows, and the latest movies online, thanks to a growing list of participating networks.

 

Just sign in to FiOS TV Online with your Verizon user name and password and you can watch on your computer - at home or away - using any broadband connection. You will be able to watch shows from networks that match up with channels you subscribe to based on your current FiOS TV programming package.

 

How does Verizon FiOS TV Online work with Verizon credentials?
Verizon FiOS TV subscribers who set up a My Verizon user name and password will have access to FiOS TV Online partner channels. Which channels you receive depends on the channels that you have in your TV package.

 

If I have FiOS TV, can I sign in and watch FiOS TV Online with primary and sub account credientils?
Yes, Primary and Sub Accounts will both work for FiOS TV Online as well as HBOGO mobile application access, provided the account has FiOS TV on it plus HBO service. However, when a Sub Account is created, the Primary Account holder must select the option to enable TV Online Access for that sub account. You can add TV Online Access later by using the manage sub accounts tool.

 

I am having an issue signing into a FiOS TV Online or mobile app like HBO GO . What should I do?
Safari and other web browsers (particularly on iOS) may come with default settings set to reject 3rd party cookies. This setting essentially breaks the Verizon sign in experience. There are two pathways around this:
 

 

I forgot my Verizon Online user name and/or password - What do I do?

To recover your Verizon User ID, Password or both you may use this tool. You will need to know the answer to your secret question. If the above link does not work for you, please contact us to retrieve your information.

 

Computer Problems?
If you are experiencing video playback stutter, especially in a full screen playback mode, then your PC most likely does not have enough memory capacity to support the application. You can attempt to free up memory by shutting down other programs that may be running. If you are still experiencing the stutter when in full screen mode, but not when the video is in small screen mode on the web page, then your computer does not have enough memory to play videos in the full screen mode. In the event that none of these steps are helpful, you may need to reinstall Flash. And if all these steps fail, you might want to consider upgrading your computer to a faster processor.

 

Why is my audio playback garbled?

The majority of audio issues can be resolved by trying these steps:

 

1         Check to be sure that the volume level on the video player is properly set and that the movie has not been muted.

2         Make sure that your computer speakers are turned on and that the volume is set to the appropriate level.

3         Confirm that your computer volume is not muted. To check this do the following:

a.       On Windows: double-click the volume Icon in the System Tray making sure none of your settings are muted.

b.       On Macintosh: the volume controls are located in the top right corner of the menu bar.

4         Verify that you are able to listen to audio files locally on your computer.

5         Restart your browser and try to watch another video.

 

If the steps above fail to resolve your issue, you may need to reinstall Flash.

 

Software/Hardware Requirements

PC

·         Processor (Intel Pentium 43GHz or faster)

·         At least 1GB RAM (2GB RAM recommended for best performance)

·         1GHz Intel or AMD processor or better

·         500 MB free hard drive space

·         Windows XP or later

·         Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above

·         Flash 10.0.22 or above

·         JavaScript and Cookies must be enabled

Mac

·         Processor (Intel Pentium Core Duo 1.83 GHz or faster)

·         At least 1GB RAM (2GB RAM recommended for best performance

·         Mac OS X v10.X or later

·         Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above

·         Flash 10.0.22

·         JavaScript and Cookies must be enabled

 

If you still have questions or need additional help, please contact Verizon.

 

FiOS TV & On Demand Schedules

You can view both FIOS TV and On Demand schedules online.  You can also manage your DVR and view previews of current On Demand content.

 

  • FIOS TV Central (requires sign in)
    • Check your local TV listings
    • Manage your DVR
    • And more!
  • On Demand
    • Browse On Demand programs
    • View previews of current On Demand content

Internet Explorer 7 on Windows

  1. Click the Tools menu
  2. Click Internet Options
  3. Select the Privacy tab
  4. Click Advanced
  5. Select Override automatic cookie handling
  6. Select the Accept button under Third-party Cookies and click OK

Firefox 3 on Windows

  1. Click the Tools menu
  2. Click Options
  3. Select the Privacy menu
  4. Make sure Keep until is set to they expire
  5. Make sure Accept third-party cookies is checked

Safari on Apple OS X:

  1. Click the Safari menu
  2. Click Preferences...
  3. Click the Security menu
  4. For Accept cookies select Always

Firefox 3 on Apple OS X:

  1. Click the Firefox menu
  2. Click Preferences...
  3. Click the Privacy menu
  4. Make sure Keep until is set to they expire
  5. Make sure Accept third-party cookies is checked

Google Chrome on Windows

  1. Select the Wrench (spanner) icon at the top right
  2. Select Options
  3. Select the Under the Hood tab
  4. Select Allow all cookies under Cookie Settings and click Close

Internet Explorer 6 on Windows

  1. Click the Tools menu
  2. Click Internet Options
  3. Select the Privacy tab
  4. Move the settings slider to Low or Accept all cookies
  5. Click OK

Opera 9 on Windows

  1. Click the Tools menu
  2. Click Preferences...
  3. Click the Options tab
  4. Select Cookies on the left list
  5. Make sure Accept cookies is selected and uncheck Delete new cookies when exiting Opera
  6. Click OK


DIRECTV® ?

Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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