We have Fios TV remotes available with larger buttons for our visually impaired customers. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.
Verizon offers Text to Speech functionality for the Fios TV on-screen guide to enhance accessibility for visually impaired customers. The Text to Speech feature provides audible voice read out of on-screen text, such as menu and guide data. This feature can be enabled or disabled via the on-screen guide and provides normal voice reading of the text displayed within the menu on-screen.
Enable Text to Speech
Text to Speech functionality is available on most Verizon set-top boxes. The feature can be enabled via the settings menu: Menu > Settings > System > Accessibility > Text to Speech > on/off
If you need help getting the Text to Speech feature working on your set-top box, contact us anytime at 1.800.Verizon (1.800.837.4966). One of our skilled representatives can enable the feature remotely for you.
Set-top box Compatibility
If you are disabled and feel you would benefit from Text to Speech, but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge.
Please call Verizon at 1.800.Verizon (1.800.837.4966) for compatibility information or to order replacement equipment.
Fios TV delivers Descriptive Video Services (DVS), when available from the video broadcast provider. DVS audio provides a narrative description of key visual elements that can aid visually-impaired viewers to better understand the program. Turning on the DVS feature enables a voice description of visual activities happening during the broadcast video through spoken voice, and as offered through the audio portion of the TV program. Fios TV customers can take advantage of these services, when available from the broadcast provider, through the Fios set-top secondary audio program (SAP) functionality. DVS may be enabled via the Fios set-top menu: Settings > System > Accessibility > DVS > ON.
Fios TV makes emergency information available aurally via the Secondary Audio Program (SAP) whenever content providers include this information in their programming content. This information is accessed by activating SAP via the program menu: Settings > Audio & Video > Audio > Audio Selection.