• Wireless
  • Residential
  • Business
  • View and pay bills, send email, get
    rewards and discounts, and more.

  •  
     
    Call us to see how our services can help your business.

    Mon - Fri, 8 a.m. - 5 p.m.
     
       
Offer expires 9/19/15: Order online and get $10/mo. discount on select packages.
  • Shop
    Internet

    FiOS Internet

    High Speed Internet

    What's the Difference?

    TV

    FiOS TV

    DIRECTV

    What's the Difference?

    Existing Customer? Add/Change Services

    Special offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Get special
    pricing online
    You'll always find great prices
    on Verizon products online.
    Which Verizon services are
    available at my address.
  • My Business
    My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support
    Product & Device Help

    QuickGuides

    Phone

    Internet

    TV

    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status

    Moving?

    Search Support

Sign in

for personalized support

FiOS TV

Fix or replace broken FiOS TV equipment

First, try fixing your equipment problem

Are you certain your FiOS TV equipment is broken? Sometimes equipment that appears to be broken can be fixed.  Find quick fixes for your equipment problem below:

If your equipment is still not working, request a replacement and return broken equipment

If the above solutions don't resolve your equipment problem, follow the steps below to request a replacement and return your broken equipment:

  1. Contact us at 1.800.Verizon (1.800.837.4966). A Verizon support representative will assist you as follows:
    • They may do further analysis to diagnose your equipment issue.
       
    • If they cannot fix your equipment, they will determine if it needs to be replaced or if a technician needs to be dispatched to resolve the issue.
       
    • If necessary, they will send you replacement equipment by mail which you will receive within 24-72 hours. Equipment by mail is ready to plug and play.
       
  2. If replacement equipment is sent, please follow the process on the Return FiOS Equipment page to return your equipment.
     
IMPORTANT

You will not be able to pick-up a new Set-Top Box to replace a defective Set-Top Box at any Verizon store.

You must speak to a Verizon support representative at 1.800.Verizon (1.800.837.4966) to ensure that any promotions or special offers associated with your current equipment are forwarded to your replacement equipment.


See also: Return unneeded FiOS TV equipment
SolutionDesc1=14938,14930,14928,14876;SeeAlsoLinks=46686

DIRECTV® ?

Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Program
  • Learn More