Returning Equipment Because You're Disconnecting Service
What To Return
Video Media Server
Set Top Box
What To Keep
Please return your router, unless it is personally owned.
How To Return
Bring your equipment unboxed to the nearest UPS store, where they will pack and ship the equipment back to Verizon at no charge to you. Locate a UPS store here.
Please return all your Verizon FiOS equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Fee.*
Unreturned or Damaged Equipment
If the equipment is not returned or is damaged outside of normal wear and tear, an unreturned equipment charge of up to $650 per piece will be applied to your account.**
*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment fee.
**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Fee will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.