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Help with a Service Outage

Where can I get information from Verizon if there is a service outage in my neighborhood?
Usually if there is a blackout or weather-related service outage, information is provided through a variety of online sources. To get the most current information, check the following:


Verizon At Home

Fans of FiOS on Facebook

Verizon Support on Twitter

Verizon on Twitter



I am having a service issue but I’m not sure if it’s caused by an outage in my area
Verizon provides automatic troubleshooting tools that can often resolve issues that are isolated to your home. You can use:

Verizon Troubleshooter (Web-Based Tools)


Regardless of which option you choose, you can do things like automatically test your phone line, reset a Set-Top Box and more. The options available will depend on the Verizon services you have.

If you don’t have In-Home Agent on your computer, you can download it online:


Download In-Home Agent:  Windows | Macintosh


How do I report an outage?
The fastest way to report an outage is through the Verizon Troubleshooter. Follow the troubleshooting links for your service issue.

If Verizon Troubleshooter is not able to fix your issue, you will be prompted to open a repair request online.

How do I reset my FiOS equipment after a power outage?

Your Battery Backup Unit (BBU) provides power for Voice services for up to 8 hours if an active battery is inserted into the unit. To reset your equipment, you can follow the Verizon Troubleshooter wizard or follow the online instructions.

How do I report a downed telephone pole or telephone lines?

If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections.


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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