I Forgot My Parental Controls PIN
For security reasons, the Parental Controls and Purchase Controls PINs cannot be reset through your TV.
You can try to enter your Parental Controls PIN 5 times, but will be temporarily locked out after 5 failed authentication attempts. If you get temporarily locked out, you can retry again after 5 minutes.
You can also reset your lost or forgotten Parental Controls PIN by visiting Verizon.com/resetpin or by calling the support center, which will verify that you are the account owner.
To contact the support center, please call 1-800-VERIZON (1-800-837-4966).
I Forgot My Purchase Controls PIN
For security reasons, the Purchase Controls PIN cannot be reset through your TV. If you have lost or forgotten your Purchase Controls PIN, please call support at 1-800-VERIZON (1-800-837-4966).
If your Purchase Controls PIN is set to be the same as your Parental Controls PIN, you can reset both by visiting Verizon.com/resetpin.