How to replace a damaged, defective or lost FiOS TV remote control
The quickest way to order a replacement is with our In-Home Agent (IHA).
Open the In-Home Agent App on your computerYou can also order a replacement through the IMG (Interactive Media Guide).
Ordering a Remote through the IMG (Interactive Media Guide)
From the Main Menu on your TV, select >Customer Support
You can also order a replacement by logging into My Verizon with your Verizon user credentials.
*Once your order is placed, your remote will arrive at your service address within 3-8 business days*
Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.
Get online support from the DIRECTV® support site.
Ask the Verizon Community questions like this:My connection is dropping out a lot.
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