• View and pay bills, get rewards and
    discounts, and more.

    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:00 p.m.

Sign in

for personalized support


The power button on the Philips remote doesn't turn on or off multiple devices If your FiOS TV Philips remote has been programmed to control your TV and STB, then whenever you press the power button on your Philips remote, both the TV and STB should turn on or off accordingly.

You may find that sometimes when you press the power button on your remote, the STB may turn off but the TV does not. Alternatively, you may find that the TV turns off but the STB stays on.

If you often experience either of these conditions, then one of the devices is probably not getting the infrared signal from your remote control.

To correct this problem, follow the suggestion below that matches the condition you are experiencing:

Condition Troubleshooting
The power button on the Philips remote only turns the STB on and off but not the TV. First, make sure you are pointing the remote directly at your TV and that there is a clear line of sight between the infrared light on your remote and the front of your TV. Press the Power button again.

If the TV did not turn on or off in response to pressing the power button, then the remote is not programmed to control your TV with the correct device code. Consult your remote control user guide or follow the instructions to set up your remote control.
The power button on the Philips remote sometimes turns the TV on and off, other times it does not. Make sure the TV and the STB are near each other and nothing is blocking the front of either device. Also, if your TV is plugged into the power outlet in the back of the STB, try plugging your TV directly into a wall outlet instead.

If neither of the above procedures corrected the problem, then follow the instructions to program your Philips remote to turn devices on or off one at a time.


Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More