Why does the screen go black when trying to watch a recorded program?
The screen goes black if you are trying to watch a recorded program on a Standard Definition (SD) Set-Top Box and the program was recorded in High Definition (HD).
If this occurs, you'll see the previously tuned channel re-appear after about 30 seconds.
Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.
Get online support from the DIRECTV® support site.
Ask the Verizon Community questions like this:My connection is dropping out a lot.
Looking for Residential?
Looking for Wireless?