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FiOS TV

Why does the screen go black when trying to watch a recorded program?

The screen goes black if you are trying to watch a recorded program on a Standard Definition (SD) Set-Top Box and the program was recorded in High Definition (HD).

 

If this occurs, you'll see the previously tuned channel re-appear after about 30 seconds.

 



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Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

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