• View and pay bills, send email, get
    rewards and discounts, and more.

  •  
    Call us to see how our services can help your business.

    Mon - Fri, 8:30 a.m. - 6:30 p.m.
     
       
 

Sign in

for personalized support

FiOS TV

Why does the screen display as black with "0:00" appearing in the LED window?

This condition occurs if you are attempting to play an HD recorded program from an SD Set-Top Box. To watch an HD recorded program you must do so from an HD Set-Top Box.

 

 



Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

My Business Account

  • Get My Small Biz Rewards
  • Browse Discount Program
  • Refer A Business
  • Learn More