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FiOS TV

My TV set doesn't have a picture
Verizon Troubleshooter image for resetting your Set-Top Box
Your TV has no signal if you don't have a picture and the screen is completely black. Figure depicting TV with black screen
TV with no signal/picture
Troubleshoot your TV:
  1. Make sure the TV's power is on. Press the TV's power button. Check to see if the TV is plugged into an outlet controlled by a wall switch. If so, turn on the wall switch.
     
  2. Using the TV remote, set the channel to 3 or 4.
     
  3. Check your TV's connection into the outlet. Re-plug your TV cord into a wall outlet, which will verify if the issue is with your TV or set-top box.
     
  4. Check to make sure your set-top box is plugged in and turned on.
     
  5. Verify that other electrical equipment in your home is working. If they aren't, you might be experiencing a power outage.
     
What happened?

 



See Also: Poor reception
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