Account Manager-Indirect

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Responsibilities

Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies. Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to VZW regarding termination of agent contracts for non-performing agent locations. Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures. Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader. Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers, and drive VZW key objectives. Customer Retention: Maintain and grow existing customer base and manage churn.

Qualifications

3-5 years of sales, marketing, training, and/or customer service experience preferred. Bachelor’s degree or equivalent work experience preferred. Candidates with a College Degree will receive first consideration. Prior account management experience a plus. Evenings and weekends as required. PC proficiency in Microsoft Office required. Excellent interpersonal, organizational, presentation & communication skills are required. The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision. Prior experience in the wireless industry a plus. This position requires extensive travel throughout the assigned territory. A valid driver’s license, good driving record, and proof of insurance is required.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.