Assoc Dir-Strategic Sales

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Responsibilities

Performance Management: This position is responsible for driving the Business channel to achieve sales goals including increasing market penetration as well as ARPU and managing churn. Ensure customers receive top levels of service to promote Verizon Wireless as the market leader in the wireless industry. Execute sales strategies and take part in the selling process by establishing strategic working relationships with potential and existing customers. Promote Verizon Wireless as the market leader in the wireless industry.  Work with sales team and client on contract negotiations.  
 
Operations Management: Manage process of bringing on new clients across the enterprise including negotiating contracts with Regional and HQ Finance and Legal and partnering with Customer Service to ensure corporate customers receive the highest standards of service. Develop strong working relationships and keep lines of communication open across departments. Monitor reporting for sales results to ensure Business sales teams meet and exceed objectives. Responsible for managing the overall operations and budget.  Analyze reports / sales results as well as  market conditions and develop action plans designed to increase sales productivity. Define processes for Business channel operations. Special projects as assigned including system and process enhancements to effectively and efficiently manage business.

Staffing and Employee Relations: Foster leadership qualities in National Account Managers and Major Account Managers. Take action based on reports to improve performance.  Responsible for management, staffing and operations. Make decisions regarding hiring, promotion, and disciplinary actions.  Coach, train and motivate team to achieve high performance results. 

Customer Retention: Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolves customer issues in a timely and empathetic manner. Maintain and grow existing customer base and manage churn.

Market and Industry Knowledge: Analyze sales results reporting and strategize methods to increase productivity and increase market share. Prepare executive summary reviews and updates.

Qualifications

Bachelor’s degree or equivalent work experience required.
5 to 7 years business sales experience or sales experience in a related field with proven results.
5 to 7 years business sales management experience or management experience in a related field.
Superior organizational, interpersonal, communication, negotiation, staff development and operations skills are required.
This position requires the ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
Effective use of PC including Microsoft Office required.
Excellent organization and time management skills.
Highly self-motivated with the ability to motivate others.
Excellent written, verbal, interpersonal, communication, and presentation skills required.
Excellent leadership skills.
Ability to present to various audiences.
Ability to work well independently and in a team environment.
Ability to travel to multiple locations/ valid driver’s license required with a good driving record and proof of insurance.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.