Responsibilities

To assist with the development and maintenance of a managed desktop environment throughout the Verizon International footprint.

To manage and administer centrally managed desktop management systems throughout International including:

  • Centrally managed systems will be maintained and upgraded within appropriate timescales
  • Application testing will be supported by full documentation and will be approved by all interested parties before release.
  • Specialist will be assessed routinely against capability inventory
  • Cross functional working will be solicited and analysed to monitor success of deployments, quality standards and user satisfaction
  • Help Desk queues monitored to ensure 3rd level support issues are dealt with according to SLA

Qualifications

Practical experience of::-

  • Microsoft Operating Systems
  • Software installation and deployment
  • Software and hardware testing procedures
  • Discreet working practises
  • Enterprise desktop security basics

Additional Qualifications:

  • Scripting / programming skills (C++ / Java/ Powershell)
  • Basic understanding of IT project management
  • Basic teritiary support skills
  • Technology assessment
  • Citrix / virtualisation knowledge
 

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