The Technician is responsible for the advanced configuration and operating system upgrades of Carrier-Class Cisco, Juniper and Nortel Equipment. The Technician will plan, prioritize and schedule maintenance window changes with internal and external organizations, with minimum supervision. The Technician will also be responsible for implementing changes during scheduled maintenance windows while adhering to corporate standards. Equipment used for implementation, includes, but is not limited to Carrier-Class Cisco Routers running IOS and IOS-XR, MGX Switches, Nortel Passports and Carrier- Class Juniper routers.

Implement configuration changes and operating system upgrades on various Carrier-Class Cisco / Juniper / Nortel data networking equipment using procedures written by both an internal engineering group and outside vendors.  The work is done in parallel with other internal groups.

Utilize network monitoring software tools, during maintenance windows, to ensure that all monitored network equipment is functioning in accordance with company standards and policies, both before and after changes are made.

Engages in both intra and interdepartmental communication to plan, schedule, prioritize, and prepare for maintenance window activities.

This is a third shift position.


Associates Degree,  in a related field or a two year technical degree in a related field (i.e. Data Networking, Computer Science, etc). 

Relevant experience of at least five years within a tier two network operations environment who managed complex data networks is required.

Demonstrated hands-on, experience working with data networking gear and troubleshooting data networking problems involving: TCP/IP, BGP, MP-BGP, OSPF, MPLS, IPv4, IPv6, L2VPN, L3VPN, SIP, ATM, PNNI, and other LAN/WAN technologies and concepts (route redistribution, subnetting, etc.).

Experience working with the following network monitoring and deployment tools is preferred:  C.A.’s E-Health, and Cisco NCM / ANA / ISC.

Experience with following methods of procedure and other documentation.  A knack for paying CLOSE attention to details and not just glossing over them is a desirable quality.

Experience with planning for multiple technical projects AND implementing them by working with people using multiple lines of communications (phone, e-mail, face to face, etc. for timely deliverables. 

Must have the ability to clearly communicate ideas in order to lead phone calls to implement changes and thoroughly test for any residual issues afterwards during maintenance window hours.

Experience with having a good understanding of the unique challenges that come from working on data networks that  power modern cellular networks (1xRTT, Ev-DO, LTE, etc.) is desirable.

Proven problem solving and leadership abilities are a definite plus.

Must have a strong work ethic and work extremely well in a team environment.

Easily adapt to inconsistent work hours which may include the weekends.

Strong verbal and written communication skills.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.