Responsibilities

Provide Tier-1 surveillance and break/fix maintenance support for Verizon’s Global Voice Traffic Network.

 

This position involves shift work in a 24 X 7 group environment. Candidate must be flexible on work schedule including willing to work weekends, shift work and holidays as required.

 

Proactive network monitoring of TDM and VoIP call completion rates via Verizon Network Management systems.  Following established procedures and policies when responding to network alarms and events.  Perform trouble triage to include fault isolation, cooperative testing, and/or engaging next Tier technical support as required.  Trouble ticket management, flash notification management, escalation management.  Candidate must be able to clearly communicate, both verbally and written, technical information and status to customer service centers, technical support organizations and Verizon management teams.

 

The candidate must demonstrate strong knowledge of TDM and/or VoIP telephony equipment and technologies, such as Voice Switching, CCS7 Signaling, Switch Translations.  Must be able to follow documented processes and procedures. Candidate must demonstrate ability to perform in a fast paced environment while adhering to established guidelines.

Qualifications

Required Skills & Experience:

Graduation from a 4-year technical college with a major in electronics, computer science, telecommunications, information technology or related area, or an Associate Degree in electronics and 3-5 years of job-related voice switch platform experience, or an equivalent combination of education and experience. Strong troubleshooting skills and the ability to work as part of a team. Strong interpersonal skills, oral and written skills, and problem solving skills are required. Ability to generate, drive and update problem-tracking tickets via multiple ticketing systems. Work with internal and external organizations as necessary coordinating, troubleshooting and driving remediation of network events. Ability to provide timely and accurate network information to management and other groups during network events and major outages.

 

Desired Skills & Experience:

Proven job performance in current and previous positions.  Ability to speak a foreign language is preferred.  Knowledge of telecommunication equipment, call processing, signaling, circuit/network troubleshooting a plus.  Knowledge of specific vendor platforms a plus.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.