Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Centre for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Primary Responsibility

The position is responsible for the timely and accurate processing of employee wage attachments and third party vendor processes. Wage attachments/garnishments consist of federal / state tax levies, child support, bankruptcy, student loans and writs. This position interacts, on a regular basis, with federal / state agencies, Legal, Verizon Registered Agents, HR, as well as external vendor. This role must demonstrate a basic understanding of generally accepted accounting principles (GAAP) and basic of organizational industry standards specific internal control concepts and principles.

Payroll Administrator understands basics of common local, state, federal and or country payroll requirements and demonstrates a fundamental understanding of the payroll processing operations and key performance indicators that drive business. Role demonstrates an understanding of the payroll processing tools (ERP, HR and Payroll, and time reporting) and the ability to use these appropriately to perform their tasks supporting garnishment / wage attachment processing. In addition, this role must demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles. The Analyst position supports the third party vendor management process. This position will support and rotate assignments within Payroll Operations.

In addition to the responsibilities identified above this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but not limited to the following:

Specific Responsibilities:

  • Process, record, and interpret all garnishment orders for Enterprise
  • Monitor Verizon Registered Agent’s website and process garnishment orders
  • Update employee garnishment release orders within the PeopleSoft Payroll system
  • Manage and respond to the Vendor mailbox
  • Process Refunds and Returns to Cash / Company fee payments from Agencies and Vendor
  • Interact with federal, state, or creditor agencies and attorney’s as the business need warrants
  • Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Performs detailed verification, review and preparation of payroll updates as required from vendor interface files, or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.
  • Identifies the need for special ad hoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results
  • Support activities in support of testing changes impacting transactional processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.
  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
  • Supports internal and external audit compliance.
  • Seeks out continuous process efficiencies or improvements
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.
  • Administer the garnishment annual payments process with external State Agencies.
  • Monitor Escrow account and cross reference with Vendor report
  • Other administrative and project duties, as required

General

  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

 

Qualifications

Candidate Qualifications

  • Minimum of 1 -2 years’ experience in HRMS/Payroll Processing system applications/Garnishments
  • Education – Bachelor Degree or Certified Payroll Professional Certification or FPC
  • 1+ Years Customer Service experience

 Skills Preferred

  • Result oriented, strong sense of urgency, proactiveness
  • Flexible scheduling to meet processing demands
  • Strong organizational skills, attention to detail and excellent follow through to resolve issues effectively
  • Ability to manage multiple functions simultaneously
  • Good people skills and ability to communicate and work in an evolving environment
  • Strong data comparative / analytical skills
  • Possess strong customer service skills, both oral and written
  • Ability to communicate effectively to all employee levels
  • Team oriented individual who interacts and supports team members
  • General understanding of compliance with legal, federal and state agency requirements governing functional task and activities
  • Excellent working knowledge of Microsoft Office, proficient in Excel 

Attributes Preferred

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Strong quantitative, organizational and analytical skills
  • Possesses strong communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change 

 

 

 

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.