At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Centre for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Payroll Supervisor - Garnishment 

Primary Responsibility:                                          

The Supervisor is responsible for the supervision, monitoring and career development of a team of Analysts whose responsibilities require the timely and accurate payroll processing of all wage attachments (garnishments).   This position serves as the subject matter expert for the processes supported, requires a complete understanding of the process for the function, in addition, to how this process integrates with the overall end-to-end payroll processing.    The position involves interaction with Accounts Payable, Treasury, Legal, General Ledger, IT and Payroll Support in addition to providing third party vendor support of wage attachments.  This position should have an understanding of upstream and downstream interfaces with Payroll and external vendor to lead the ongoing optimization of data flows.  This position will support and rotate assignments within the Payroll Operations.

In addition, this position is responsible for managing and monitoring the performance of all customer service channels and all complex employee service issues and vendor management with a third party vendor.  The supervisor ensures defined SLA’s are met amongst the day to day responsibilities.  In addition, they will monitor each Analyst to ensure they are following the guidelines and procedures identified to ensure quality of the service provided.  The candidate must have intimate knowledge and experience of customer service and be able to support these responsibilities in parallel with their other duties.

Scope of responsibilities include but not limited to the following.

Specific Responsibilities:

  • Responsible for all garnishment activities to be completed timely and accurately for all payroll processing.
  • Responsible for customer service channel activities SLAs, activities, and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customer and staff.
  • Perform customer service quality reviews, training and performance reviews. Mentoring Analysts and providing career development feedback.
  • Meet funding deadlines within the stated requirements of internal and external clients.
  • Monitor functional metrics and maintain customer service level agreements.
  • Perform validation of System and Vendor updates as it relates to payroll processes.
  • Coordinate manual updates of employee transactions with third party vendor.
  • Responsible for garnishment transactions from Company transfers, mergers and acquisitions.
  • Compose required communications for distribution to employees, as appropriate
  • Provide timelines and supporting documentation to Legal on Judgment cases.
  • Responsible for development of documentation of garnishment processes.Run regular garnishment queries as scheduled and others as needed
  • Support annual Audit/Sox Compliance process to ensure adherence to set standards.
  • Seeks out continuous process efficiencies or improvements, solicit team for input and participation.
  • Manage the special garnishment annual award payments for specific States.
  • This role must demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles.
  • Ensure all calculations are validated each payroll cycle and control reports are reviewed and signoff as defined by the business.
  • Responsible for updating and maintaining process documentation for their function to support audits and controls as well as overall process repository.  Ensure updates are completed quarterly for all functions.
  • Responsible for ensuring balance of employee workload for the Analyst and maintaining the day to day workflow.
  • Monitoring functional metrics and maintaining service level agreements.
  • Maintain knowledge of Verizon procedures and guidelines related to data
  • Responsible to help identify automation, and standardization of processes in area of responsibility across Verizon.  Present to upper management to support long term strategies.
  • Develop strong working relationships with stakeholders and peers to ensure processes are working effectively.
  • Works to support the team as assigned, enabling the business through technology enhancements.
  • Supports and monitors all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Identifies the need for special adhoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.
  • Monitor the team performance and assist the payroll manager with annual performance appraisals and to identify and develop team goals and objectives
  • Provide assistance to Systems team relating to project development testing efforts.
  • Support Global payroll responsibilities, where feasible and appropriate

General Skills 

  • This position provides analytical support to internal and external departments. This position requires the individual to make decisions that affect the overall population of Verizon having garnishments.
  • Produces accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).
  •  Generally works under existing standards and procedures; may require some interpretation.  Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Ensure payroll procedures are clearly documented and maintained
  • Perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 



Skills Required 

  • Results oriented, strong sense of urgency, proactive
  • Flexible scheduling to meet processing demands, as required
  • Ability to manage multiple functions simultaneously
  • Strong interpersonal skills with proven ability to work in an evolving environment
  • Strong Microsoft Excel, PowerPoint and Word skills required
  • Strong practical knowledge of Microsoft Project and MS Office.
  • Comprehensive understanding of end to end payroll processing requirements.
  • Good understanding of year-end processing procedures and payroll rules.
  • Background in Customer Service desirable, knowledge of Call Center Operations desirable.
  • Finance Operations such as Payroll experience desirable.
  • Excellent organization, communication and time management skills.
  • Background in performing Payroll Liability account reconciliations to General Ledger.
  • Good understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities. 

Attributes Required 

  • Results oriented, strong sense of urgency, proactive and flexible
  • Superior quantitative, and analytical skills
  • Ability to communicate effectively with staff, Director, Executive Director and Vice President levels
  • Very strong organizational and communication (both oral and written) skills.
  • Strong analytical skills
  • Ability to supervise multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change
  • Leadership
  • Team building
  • Facilitation
  • Conflict Management 

Candidate Qualifications

  • Minimum of 1-2 years’ experience in HRMS/Payroll processing system applications/Garnishments
  • Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC.
  • 2-3 Years Customer Service and supervisory experience

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.