The Technician is responsible for the operation, and maintenance of the various assigned NSS Performance Applications.
Other responsibilities include troubleshooting; upgrading; administering these applications; monitoring system, application, element and platform data collection processes, providing support and communications to a varied user community, and composing clear, concise reports for system documentation.
The Technician is expected to perform his/her duties with minimum supervision, and participate in cross-functional projects as scheduled
Bachelors Degree in Engineering
Strong working knowledge of UNIX (Solaris/Redhat) and Oracle
Strong working knowledge of Microsoft Office and Remedy
Strong working knowledge of Perl and Unix shell scripting
Strong troubleshooting, problem-solving and analytical skills
Ability to work flexible hours, including nights, weekends and holidays, for 24/7 on call support rotation
Ability to work closely with other VZW teams and external vendors to resolve issues and implement application enhancements
Ability to work independently with minimal supervision
Strong business knowledge and wireless industry understanding
In depth knowledge of information systems concepts and process management
Working Knowledge of SQL Plus and PL/SQL
Oracle administration and basic understanding of relational DBs