Responsibilities

We are in search of an experience Sales Support to support our Sales Executives, technical sales consultants, and customer service project managers to assist with back office processes and procedures to ensure that all customer requests, orders and issues are followed up and resolved in a timely and professional manner.

 

You will own, manage, co-ordinate and progress all relevant issues pertaining to internal back office procedures and customer issues. You will also act as the escalation point for the Philippines Sales Support team and ensure the team is adequately providing support to the sub region and work with lead Account Managers on nominated Strategic Accounts and nominated Corporate Accounts, to deliver account specific support.

 

Verizon: http://www.verizonenterprise.com/au/

 

Responsibilities

  • Provide general sales administrative support as directed by the Sales Managers and in line with the sub-regions objectives/strategy.
  • Assist with the collation of complex Sales Orders.  Ensuring validation of all orders prior to being sent for Entry with the goal to improve order quality (this may be personally or via the Philippines Support).
  • Verify CRD is within the SLT and if not advise sales on Paid Expedite process.
  • Sales ownership of all Orders from being sent to order Submission until they are entered by Order Entry.  Responsible for any follow up with the Account team to ensure all rejections are resolved in a timely manner (this may be personally or via the Philippines Support).
  • Work with sales teams to ensure that all SOV is captured accurately and in the most effective manner possible in Salesforce/SPA and comply to SOV and Revenue booking rules.  Ensure EOM validation process is followed and that all orders are reported.
  • Provide point of escalation for the Philippines Sales Support organisation. 
  • Assist with orders that are rejected by Billing (BREJ) to resolve any issues so the order can be billed and revenue recognized.
  • Attend weekly team meetings with the Sales team you are supporting.
  • Complete the paperwork and submission for some order types as advised by the Sales Managers, which may include Zero Dollar Upgrade Orders, standard quotes out of systems, SOF generation.
  • Operate as part of a ‘Virtual’ team of Subject Matter Experts to provide sales assistance on any Systems, Tools and processes (SFDC, PM, Premisys, Racer, GS process)
  • Be the ‘advocate’ for Sales Efficiency within your teams.
  • Provide assistance in establishing internal processes, procedures and documentation with the view to increase Sales Efficiency.
  • Out of Office back up for team members when they are unavailable either on leave or off site for meetings/training etc
  • Providing support to marketing team in coordinating internal and external events.
  • Work with AMs on nominated Strategic Accounts as their junior AM.
  • Provide direct liaison with customers, for nominated Strategic Accounts, directly and over the phone
  • Work collaboratively with Account Managers to develop customer relationships for nominated Accounts.
  • Identify and report new sales and revenue growth opportunities
  • Assist with the collation of customer proposals for nominated Strategic Accounts.  Where required assist Bids team in organizing printing, binding and delivery of final document.
  • Ensure customer files and database records are maintained with correct information.
  • Assist with contract renewals within the team and for nominated accounts.

Qualifications

Qualification

  • Previous Telephone Account Management and customer services experience
  • Exceptional relationship development and customer management experience
  • 2 years experience in an Account Support or customer service environment, preferably within the Telecommunications industry
  • Effective written and verbal communication skills
  • Proven ability to manage multiple tasks
  • Proven strong customer relationships skills
  • Experience of high level of computer skills including Word, Excel & PowerPoint
  • Previous database system experience, preferably OVI
  • Ability and willingness to learn
  • Flexibility and adaptability

 

Connect to our world at www.verizon.com/jobs

 

At Verizon, we’re transforming the business world and changing the way people communicate and experience entertainment. We are a global IP network solutions company and an emerging leader in cloud technologies. If you have talent, drive and ingenuity, you’ll be given free rein to develop innovative solutions that will forever change global communications, entertainment and enterprise IT. And you’ll be backed all the way with innovative technology and training, a diverse culture and challenging career opportunities. When the future has no boundaries, the possibilities are limitless.

 

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